Making A Complaint
Here at Salon Gold, we believe in providing our customers with the highest levels of service and we always put the customer at the heart of everything we do. However, we understand that there may be times when you might want to make a complaint and, like everything else we do, we want to make this as simple as possible for you. Below, you’ll find our complaints procedure, which you can use to help you make a complaint.
How to Complain
If You have any enquiry or complaint arising from Your Policy please write to Salon Gold (Henry Seymour & Co.) at the following address
Salon Gold (Henry Seymour & Co.)
223 Wickham Road
If you have a Salon Gold Freelance policy or Salon Gold Salon policy underwritten by Canopius and You are still not satisfied with the way a complaint has been dealt with You may in certain circumstances contact the Complaints Department at Lloyd’s at the following address
Details of Lloyd’s complaint procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.
Complaints that cannot be resolved by the Complaints Department may be referred to the Financial Ombudsman Service (FOS). Further details will be provided at the appropriate stage of the complaints process. The address is
Financial Ombudsman Service
Harbour Exchange Square
Helpline: 0800 023 4567
Switchboard: 020 7964 1000
If you are not happy with how your complaint has been handled by us, you may submit your complaint via the ODR platform. The ODR platform has been developed by the European Commission and is a requirement of the Regulations for Consumer Disputes. The platform is an automated online tool that allows consumers to make a complaint where goods or services have been bought online.
The complaint will be dealt with by an approved Alternative Dispute Resolution (ADR) provider.