Making A Complaint

Here at Salon Gold, we believe in providing our customers with the highest levels of service and we always put the customer at the heart of everything we do. However, we understand that there may be times when you might want to make a complaint and, like everything else we do, we want to make this as simple as possible for you. Below, you’ll find our complaints procedure, which you can use to help you make a complaint.

How to Complain

If You have any enquiry or complaint arising from Your Policy please write to Salon Gold (Henry Seymour & Co.) at the following address

Salon Gold (Henry Seymour & Co.)
Seymour House
223 Wickham Road
Croydon
Surrey
CR0 8TG

If you have a Salon Gold Freelance policy or Salon Gold Salon policy underwritten by Canopius and You are still not satisfied with the way a complaint has been dealt with You may in certain circumstances contact the Complaints Department at Lloyd’s at the following address

Complaints, Lloyds
One Lime Street
London
EC3M 7HA
Telephone: 020 7327 5693
Fax: 020 7327 5225
Email: complaints@lloyds.com
Website: www.lloyds.com/complaints

Details of Lloyd’s complaint procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.

Complaints that cannot be resolved by the Complaints Department may be referred to the Financial Ombudsman Service (FOS). Further details will be provided at the appropriate stage of the complaints process. The address is

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE
Helpline: 0800 023 4567
Switchboard: 020 7964 1000
Website: www.financial-ombudsman.org.uk
Email: complaints.info@financial-ombudsman.org.uk

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