Making A Complaint

Here at Salon Gold, we believe in providing our customers with the highest levels of service and we always put the customer at the heart of everything we do. However, we understand that there may be times when you might want to make a complaint and, like everything else we do, we want to make this as simple as possible for you. Below, you’ll find our complaints procedure, which you can use to help you make a complaint.

How to Complain

If You have any enquiry or complaint arising from Your Policy please write to Salon Gold (Henry Seymour & Co.) at the following address

Salon Gold (Henry Seymour & Co.)
Seymour House
223 Wickham Road
Croydon
Surrey
CR0 8TG
Email: complaints@salongold.co.uk

If you have a Salon Gold Freelance policy or Salon Gold Salon policy underwritten by Canopius and You are still not satisfied with the way a complaint has been dealt with You may in certain circumstances contact the Complaints Department at Lloyd’s at the following address

Complaints, Lloyds
One Lime Street
London
EC3M 7HA
Telephone: 020 7327 5693
Fax: 020 7327 5225
Email: complaints@lloyds.com
Website: www.lloyds.com/complaints

Details of Lloyd’s complaint procedures are set out in a leaflet “Your Complaint – How We Can Help” available at www.lloyds.com/complaints and are also available from the above address.

Complaints that cannot be resolved by the Complaints Department may be referred to the Financial Ombudsman Service (FOS). Further details will be provided at the appropriate stage of the complaints process. The address is

Financial Ombudsman Service
Exchange Tower
Harbour Exchange Square
London
E14 9GE
Helpline: 0800 023 4567
Switchboard: 020 7964 1000
Website: www.financial-ombudsman.org.uk
Email: complaints.info@financial-ombudsman.org.uk

If you are not happy with how your complaint has been handled by us, you may submit your complaint via the ODR platform. The ODR platform has been developed by the European Commission and is a requirement of the Regulations for Consumer Disputes. The platform is an automated online tool that allows consumers to make a complaint where goods or services have been bought online.

The complaint will be dealt with by an approved Alternative Dispute Resolution (ADR) provider.

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Fast easy and covered straight away at a great price !!

1 month ago

Not sure if Im Insured for everything i want to be, so need to speak to somebody

on Sep 5th

Really easy to set up no hassel

on Sep 5th
This website is intended for customers based in the UK and is therefore subject to the UK regulatory regime(s) © Copyright 2019 Salon Gold | Salon Gold, Holistic Gold, Counselling Gold, Fitness Gold and Henry Seymour & Co. are trading names of Barkdene Limited which is authorised and regulated by the Financial Conduct Authority (FRN 303965) for our insurance distribution and credit broking activities. Barkdene Limited is a credit broker not a lender. You can check this on the Financial Services register https://register.fca.org.uk/. Registered in England No 1842617. Registered Office – Seymour House, 223 Wickham Road, Croydon, Surrey CR0 8TG. All rights reserved.
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