It’s sad but true; in 2017, counterfeits are everywhere you turn. You can’t walk through any market these days without finding a plethora of fake goods lurking around market stalls all over the place. From counterfeit Gucci bags and Nike trainers to Burberry belts and even Venus razor heads, the fakes are everywhere.
But there’s one thing that could be incredibly harmful to your health if you happen to accidentally (or purposefully) stumble onto a fake. That’s right; we’re talking about counterfeit cosmetics.
Counterfeit make-up has become a huge problem for the industry. Global seizures of counterfeit products jumped by 25% between 2011 and 2013 according to statistics by the Organisation for Economic Cooperation and Development, and in the last year alone, the US government seized more than 2.8 million counterfeit items mimicking Estée Lauder brands – most notably lookalike MAC products.
It’s got so bad, in fact, that The Estée Lauder Cos. – who owns MAC, Clinique and Estée Lauder itself – created a global security team in 2003, which is staffed by 42 agents around the globe, tasked with sniffing out the phonies at car boot sales, third-party retailers like eBay, and other knock-off sites. The counterfeit cosmetics trade has become such a huge problem, it’s even attracted the attention of some of the US government agencies, such as the Department of the Treasury and the Department of Homeland Security.
But, you may ask yourself, considering the prices of such make-up products are so sky high, what really is the harm in using a counterfeit?
It’s true that the make-up industry does bring in a ton of cash – we’re talking a 12% growth in the category in 2016, according to NPD and Allied. Some are even going so far as to call the industry “recession-proof” because make-up is often inexpensive to make in bulk, and the margins are high – more so when the marketing is right on point. This all makes it the perfect target for the counterfeiters. In 2015, 2,000 seizures of counterfeit cosmetics and beauty products cost the beauty industry about $75 million (that’s £56,884,970 to you and me).
But the real danger with counterfeit products isn’t just the risk they pose to the industry’s profit margins. It’s actually much more sinister than that.
The FBI has warned that tests of some of the seized fake cosmetics that have come through their labs have found aluminium and human carcinogens in them, as well as dangerous levels of bacteria (yuck!) and even – wait for it – horse urine (double yuck!). Their report states that “Some of these products have caused conditions like acne, psoriasis, rashes and eye infections” and, Deborah Parker, Homeland Security’s Deputy Special Agent In Charge, told Refinery 29 in their article covering this story that these products even “pose a national health problem.” In their own internal investigations, brands like MAC and Anastasia Beverly Hills have found more deadly ingredients, such as lead, arsenic and even mercury.
But none of these ingredients seem all that shocking once you see where the fakes have come from. Gregg Marrazzo, Senior Vice President, Deputy General Counsel of the Estée Lauder Companies, told Refinery 29, “If I could paint a picture of what it’s like in one of these [counterfeit factories in China, it would be a bit like] if you took the most disgusting frat house bathroom, it looks like a surgical suite compared to these conditions. It’s filthy, there’s bacteria everywhere… it’s disgusting.”
But perhaps the biggest worry with the counterfeit make-up industry is who it is that is actually purchasing the products. In Refinery 29’s article, they went undercover in a market to talk to sellers about their products, and one of the sellers in Santee Alley, who wanted to remain anonymous, told them that her clients were aware they were buying fakes, but simply didn’t care. They were told, “A lot of people who come down here are make-up artists” and that, even though the finishes and textures are a far cry from the originals, her customers only care about the label.
For an insurance company specialising in insurance for make-up artists and hair and beauty professionals, we know all too well that deliberately and knowingly purchasing a counterfeit make-up product, and using it on a client, can have huge implications for the future of your business. Dean Laming, Managing Director here at Salon Gold, told us, “while we do provide cover for this kind of situation under our products liability insurance, if a client did have an allergic reaction because a counterfeit product was used unknowingly, we would still cover the claim – however the costs to your business would be substantial. In the case of a claim like this, your insurance premium would skyrocket and the damage to your reputation would likely be enough to break your business. However, if you deliberately use counterfeit products on your clients, please be aware that this act can actually invalidate your insurance. It really isn’t worth the risk from an insurance perspective.”
So, you may ask, if the risks involved in buying and using counterfeit make-up are so high, what’s actually being done to rectify the problem and stop the fakes getting onto the market where consumers can accidentally (or purposefully) purchase them?
In Estée Lauder’s case, they’ve employed a team of former police who are skilled in developing airtight cases against perpetrators independently, before they deliver it to active police officers. Other brands, including Ben Nye, have resorted to changing their packaging completely in hopes to deter the fakes for a little while longer. And even eBay and other online marketplaces have stepped up their efforts to try and weed out the fakes. A rep for eBay told Refinery 29, “we utilise a combination of sophisticated detection tools, enforcement and strong relationships with brand owners, retailers and law enforcement agencies to combat bad activity and present our customers with a safe, trusted shopping experience.” They also boast that “less than 0.025% of all listings hosted by eBay in 2014 were identified as potentially counterfeit products.”
Amazon is also dedicated to protecting consumers from counterfeit goods too. The brand wrote a statement to Refinery 29, which stated, “Amazon prohibits the sale of inauthentic and fraudulent products. We remove items in violation of our policies as soon as we become aware of them and block bad actors suspected of engaging in illegal behaviours, such as counterfeiting. If merchants sell counterfeit goods, we may immediately suspend or terminate their selling privileges and destroy inventory in our fulfilment centres without reimbursement.”
Unfortunately, these efforts haven’t stemmed the problem. You only need to visit the Facebook marketplace to find an array of Kylie Jenner Lip Kits selling for as low as £5 a pop – and with the cost of shipping and buying these directly from Kylie Cosmetics own website being as high as it is, it’s plain to see that these cosmetics are not the genuine article. And it’s not just online retailers such as Facebook, Amazon and eBay suffering from an influx of counterfeit cosmetics – the fakers even set up websites under similar domain names to popular brands, and use Google Ads to attract customers to their online shops where they deliberately mis-sell counterfeit cosmetics as the genuine article. It seems, in the age of online consumerism, no one is safe from the onslaught of the fake cosmetics industry.
But there are ways you can safeguard yourself from getting caught out. Jim Ricaurte, of the Allegiance Protection Group, told Refinery 29, “If you eliminate the demand, you address the supply,” and that consumers need to be vigilant and cautious with the products they choose to buy and where they buy them from. As a rule of thumb, it’s advised not to buy from tabletops or unauthorised shopping centre kiosks or websites (otherwise known as ‘grey market’ sellers because you can never be sure of the authenticity) and stick to verified retailers and sites you trust. If you think a third-party site is likely to be legit, it’s a wise idea to email the brand of the product you’re looking to buy before you commit to purchasing, and they’ll be able to tell you if they have an agreement in place with that third-party site to sell their wares or not.
If all else fails, just stick to what you know and buy from the brand directly, or, if your purse can’t absorb that hit, simply research a cheaper alternative available from a pharmacy like Boots or Superdrug. You probably won’t get the exact same result, but at least you’ll be infection-free and won’t unknowingly be applying horse pee to your face.
Salon Gold also provides insurance for freelance and mobile make-up artists. For further information, please visit our Make-Up Artist Insurance page.