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- What happens if my shop window is broken late at night?
Phone either of the following Glass Helpline numbers below. A repairer will be sent straight away to board up or replace the glass. Solaglass 0800 474747. Highway 0800 293031.
- Do I pay interest on my monthly direct debit payments?
No, there is no interest on your Salon Gold direct debit payments.
- Is there any insurance which would help me if one of my stylists left my salon and broke her contract of employment by working on a mobile basis and taking my clients or opening a salon down the road from me?
Yes, the Salon Gold Legal Expenses policy would protect you against paying expensive legal fees to stop the stylist doing this. It costs only £75 per year. (The Salon Gold Legal Helpline would give you any advice you may need with the wording of your employment contracts).
- Would I have to pay an excess on a claim if a hairdressing or beauty treatment went wrong?
No, there is no excess for this type of claim under the Salon Gold Policy.
- If I change the treatments I provide, do I need to tell you?
Yes, this is a material fact and you should advise us straight away.
- Are you authorised by the Financial Services Authority?
Yes, use the link on the About Us page and you can obtain confirmation that we are fully authorised and regulated by the Financial Services Authority.
- If I work away from my salon, does my Salon Gold policy insure me?
Yes, provided that you have advised us that you carry out work away from your salon and that this does not generate more that half of your turnover. The Salon Gold policy extends to covering you for exhibitions and for your stock and contents in transit subject to certain security requirements.
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